Responsible Gaming

Responsible gaming at Lucky Ones Casino on luckyonesbet-ca.com means enjoying online gambling as a form of entertainment while staying in control of your time, your spending, and your decisions. Our aim is to give clear information and practical tools so that you can make conscious, informed choices about when and how you play, and stop whenever gambling no longer feels fun.

Lucky Ones Casino is committed to supporting safer play for all eligible players in Canada (excluding Ontario). We provide configurable limits, self-exclusion options, and access to independent professional support services. Our customer support and responsible gaming team can be contacted at any time at [email protected] if you have questions about your gambling behaviour or need help applying any of the measures described on this page.

Risk Awareness

Gambling involves financial risk. Even when games are fair and licensed under Curaçao law (license numbers 8048/JAZ2020-13 and OGL/2023/174/0082 for Dama N.V., operator of Lucky Ones Casino), you can lose money and experience stress. Understanding early warning signs of problem gambling helps you act before harm occurs.

Common signs of problematic gambling behaviour

• Loss of control: Frequently gambling longer than planned, or being unable to stop even when you intend to.
• Chasing losses: Increasing bet sizes or returning quickly after a loss to "win back" money.
• Preoccupation: Thinking about the casino or specific games most of the day, planning the next session, or reliving past wins.
• Financial strain: Using money needed for rent, food, bills, loans, or debts to gamble, or borrowing to continue gambling.
• Secretive behaviour: Hiding gambling from family or friends, lying about time or money spent, or using multiple devices/accounts.
• Emotional impact: Feeling anxious, irritable, guilty, or depressed because of gambling, yet continuing to play.
• Neglect of responsibilities: Skipping work, studies, family, or social activities to gamble.

Quick self-assessment checklist

Consider the statements below. If you frequently answer "Yes", we strongly encourage you to use the tools on this page and contact a professional support service.

• 1. I spend more time or money gambling on luckyonesbet-ca.com than I originally planned. (Yes/No)
• 2. I gamble with money that I cannot comfortably afford to lose. (Yes/No)
• 3. I have tried to cut down or stop gambling but find it difficult. (Yes/No)
• 4. I feel restless, irritable, or upset when I cannot gamble. (Yes/No)
• 5. I hide or downplay my gambling from people close to me. (Yes/No)
• 6. I gamble to escape problems, stress, or negative moods. (Yes/No)
• 7. I have borrowed money, sold belongings, or delayed paying bills in order to gamble. (Yes/No)

Important: This brief self-check is not a clinical diagnosis. It is a tool to help you reflect on your behaviour. For a full assessment and confidential advice, please use the professional resources listed below.

Limits & Tools

Lucky Ones Casino provides built-in controls to help you manage your gambling in line with Canadian responsible gambling standards and best practices promoted by organizations such as the Responsible Gambling Council (RGC). These tools are available in your player account area on luckyonesbet-ca.com and are free to use. Once set, some limits cannot be increased immediately, in order to protect you from impulsive decisions.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your account on https://luckyonesbet-ca.com and open the "My Account" or "Profile" section from the main menu.
2. Open the limits menu: Navigate to "Responsible Gaming" or "Limits & Controls". Select "Deposit Limits".
3. Choose a time frame: You can set separate limits for:
   • Daily deposit limit - maximum you can deposit in any 24-hour period.
   • Weekly deposit limit - maximum you can deposit in any rolling 7-day period.
   • Monthly deposit limit - maximum you can deposit in any rolling 30-day period.
4. Enter your amounts: Type the maximum amounts (in CAD) that you can comfortably afford to lose, for example:
   • Daily: CAD 50
   • Weekly: CAD 150
   • Monthly: CAD 400
   Choose figures based on your income, expenses, and savings; never use credit or essential funds.
5. Confirm and apply: Click "Save" or "Confirm". Lowering limits typically takes effect immediately. Increasing limits may be subject to a cooling-off period (for example, 24 hours or longer), during which you will receive a confirmation prompt before the change is applied.

Protective note: Deposit limits restrict how much you can add to your account balance, not how much you can lose from existing funds. They are a key tool but should be combined with time controls and self-monitoring.

Time limits and session management

To help manage how long you spend on luckyonesbet-ca.com, you can activate session tools in the same "Responsible Gaming" area.

• Session timer: Set a maximum continuous play duration (for example, 30, 60, or 120 minutes). Once reached, a message will appear and you will be asked to log out or take a break before continuing.
• Reality checks: Enable periodic on-screen reminders (for example, every 30 or 60 minutes) showing how long you have been playing and your net result (win/loss) for the session.
• How to configure:
  1. Log in and go to "My Account" -> "Responsible Gaming".
  2. Select "Time Limits" or "Session Control".
  3. Choose your preferred session length and reminder interval from the available options.
  4. Confirm your selection. In some cases, reducing time limits takes effect immediately; increases may require additional confirmation.

Short breaks ("Time-Out")

If you feel you need a brief pause from gambling, but do not wish to close your account for a long period, you can use the Time-Out feature for 24 - 72 hours.

1. Where to find it: Log in and navigate to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Short Break".
2. Select duration: Choose a break period of:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your Time-Out: Read the information about consequences (temporary suspension of play and deposits) and click "Confirm". You may be asked to re-enter your password or confirm via email.
4. During Time-Out:
   • You will not be able to place bets or make deposits.
   • In most cases, you can still log in to review account history and request withdrawals, but not to gamble. Any exceptions will be clearly stated in your account interface.
   • The Time-Out automatically ends at the expiry time you selected; we do not manually override it.

Regional compliance note: While Lucky Ones Casino operates under Curaçao jurisdiction, these tools are designed to align with Canadian responsible gambling expectations for players outside Ontario, including clear, accessible self-management options.

Self-Exclusion

If you believe that gambling is causing you harm, or that you cannot reliably control your play with limits and short breaks, we strongly recommend self-exclusion. Self-exclusion is a formal agreement between you and Lucky Ones Casino on luckyonesbet-ca.com to block access to your account for a defined period or permanently.

How to request self-exclusion

1. Access the Self-Exclusion section:
   • Log in to your account (if safe to do so), go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
   • If you cannot log in or prefer not to, email us at [email protected] from your registered email address and clearly state that you wish to self-exclude.
2. Choose the exclusion period: You may select:
   • Minimum 6 months
   • 12 months
   • 24 months
   • Longer fixed terms if available in the interface
   • Lifetime (permanent) exclusion - no planned reactivation
3. Confirm your decision:
   • Read the explanatory text describing the consequences of self-exclusion.
   • Tick the confirmation box acknowledging that you understand the terms.
   • Click "Confirm Self-Exclusion". You may receive a confirmation email summarizing the period and effects.

Consequences of self-exclusion

• Account access: You will not be able to log in to your player account for the duration of the exclusion (for lifetime exclusions, indefinitely). In specific cases, limited access may be provided solely to process withdrawals, and this will be clearly communicated if applicable.
• Deposits and play: You will not be able to deposit funds, place bets, claim bonuses, or participate in any promotional activity on luckyonesbet-ca.com.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS to the contact details registered on your account.
• Existing balance: Where legally and contractually permitted, any remaining real-money balance will be returned to you in accordance with our Terms and Conditions and applicable Curaçao law. In some circumstances, bonus funds and related winnings may be forfeited; please refer to our Bonus Terms and Conditions.
• Additional accounts: You agree not to attempt to open new accounts with Lucky Ones Casino or other brands operated by Dama N.V. during your exclusion period. If we detect such accounts, we may close them and void related activity.

Ending or extending self-exclusion

• Fixed-term self-exclusion: For exclusions of 6 - 24 months, your account does not automatically reactivate for gambling at the end of the term without a clear confirmation process. You may be required to submit a reactivation request and undergo a cooling-off period. We reserve the right to refuse reactivation if we consider that gambling may still pose a high risk.
• Lifetime self-exclusion: Lifetime exclusions are treated as permanent. Reactivation, if permitted at all, will only occur in exceptional circumstances, subject to strict internal review and a substantial minimum period having passed.
• Extending your exclusion: At any time, you may contact us at [email protected] to extend your existing exclusion or convert it into a lifetime exclusion.

If you are unsure which measure is appropriate, our responsible gaming team can explain options and encourage you to contact specialist problem gambling services in Canada.

Support Resources

Professional, confidential assistance is a critical part of responsible gaming. In addition to the tools available directly on luckyonesbet-ca.com, we encourage you to seek independent help if you or someone close to you is affected by gambling. The organizations below are independent from Lucky Ones Casino and can provide objective guidance.

Local support for players in Canada (excluding Ontario)

• Canada-wide crisis support:
  • Canada Suicide Prevention Service (CSPS)
    Phone: 988 (call or text) - 24/7
    Website: https://988.ca
    Languages: English and French. While not gambling-specific, they can help you manage acute distress linked to gambling and refer you to local services.
• Responsible Gambling Council (RGC) (informational resource)
  • Website: https://rgc.org
  • Focus: Education, research, and best practices for responsible gambling across Canadian provinces.
• Provincial problem gambling helplines and services: Availability and numbers may vary by province (for example, British Columbia, Alberta, Quebec). We recommend checking your provincial health authority or gaming corporation website for the latest dedicated helplines and in-person counselling options.

Confidentiality note: Calls and chats with these services are generally confidential and anonymous, subject to their own privacy policies and any duty-of-care or legal reporting obligations.

International support organizations

National and multi-country self-exclusion schemes

Players accessing luckyonesbet-ca.com from outside Canada may also have access to national online gambling self-exclusion registers, which can complement your self-exclusion with us:

• United Kingdom - GAMSTOP:
  • Website: https://www.gamstop.co.uk
  • Scope: Free self-exclusion from online gambling sites licensed by the UK Gambling Commission.
• Spain - RGIAJ registry:
  • Website: Search for "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" on the official website of the Dirección General de Ordenación del Juego (DGOJ).
  • Scope: National self-exclusion from licensed gambling in Spain.
• Other jurisdictions: Many countries offer national self-exclusion databases or venue-based exclusion schemes. Check the website of your national gambling regulator or ministry of health for details.

Blocking and filtering tools

Software tools can help block access to gambling sites and apps across your devices, including luckyonesbet-ca.com. These tools are provided by independent companies; terms, coverage, and costs vary.

• Gamban
  Website: https://gamban.com
  Function: Blocks access to most gambling websites and apps on installed devices.
• BetBlocker
  Website: https://betblocker.org
  Function: Free gambling-blocking software with configurable restriction periods.
• Other tools: You may also use general parental-control or website-blocking tools and configure them to block gambling-related content.

Family and friends support resources

• Gam-Anon (international)
  Website: https://www.gam-anon.org
  Focus: Support groups for family and friends of people with gambling problems.
• Online forums and peer support: Many reputable mental health platforms host moderated forums and chats for affected others. Ensure that any forum you join is moderated and follows clear community and privacy guidelines.

Confidentiality and availability: Most of the listed services operate 24/7 or extended hours and respect strict confidentiality rules. However, they are independent of Lucky Ones Casino and may be subject to local laws and emergency intervention duties. We encourage you to review their specific terms and privacy policies.

Help for Family

Gambling-related harm often affects partners, children, and other close relatives. If you are concerned about someone who uses luckyonesbet-ca.com or other gambling services, you are entitled to seek help for yourself and to support them in accessing professional assistance.

How to start a conversation

• Choose the right moment: Talk when the person is sober, calm, and not currently gambling. Avoid starting the discussion immediately after a big loss or argument.
• Use non-judgmental language: Focus on behaviours and impacts rather than labels. For example, say "I am worried about how much time and money you're spending on gambling" rather than "You are an addict".
• Describe specific concerns: Mention concrete examples (missed bills, mood changes, secretive behaviour) and how they affect you and others.
• Listen actively: Allow them to share their perspective without interruption, and acknowledge that change is difficult.
• Offer support, not control: Encourage them to use tools such as limits, self-exclusion, and counselling, but avoid making threats unless safety is at risk.

Engaging them in support

• Suggest trying a confidential helpline, chat, or counselling session together.
• Offer to sit with them while they complete an online self-assessment or self-exclusion form.
• Respect their privacy, but be clear about boundaries regarding shared finances or responsibilities.
• If they play on luckyonesbet-ca.com, encourage them to contact [email protected] for details on self-exclusion and limits.

Support for you as a family member or friend

• Gam-Anon: International fellowship for relatives and friends of problem gamblers.
  • Website: https://www.gam-anon.org
  • Resources: Meetings (in-person and online), literature, and forums.
• Family support groups and forums: Many mental health organizations and addiction services host:
  • Online discussion forums and peer support communities.
  • Live chat sessions with counsellors or trained volunteers.
  • Educational materials on managing boundaries, finances, and emotional stress.
• Professional next steps:
  • Consult a licensed psychotherapist, psychologist, or counsellor experienced in addiction.
  • Use national crisis lines such as 988 (Canada Suicide Prevention Service) if there is any risk of self-harm or violence.
  • In emergencies, contact local emergency services immediately.

Lucky Ones Casino cannot provide medical advice or family counselling. However, we will always cooperate, within privacy and data protection laws, to apply or maintain self-exclusion on accounts where gambling poses a significant risk.

Operator's Commitment

Lucky Ones Casino on luckyonesbet-ca.com is wholly owned and operated by Dama N.V., a company incorporated under the laws of Curaçao (registration no. 152125), with payment services provided in certain cases by Friolion Limited in Cyprus (registration no. HE 419102). Our responsible gaming framework is designed to meet our obligations under Curaçao licenses 8048/JAZ2020-13 and OGL/2023/174/0082 and to follow Canadian responsible gambling best practices for players in non-Ontario provinces.

Internal risk monitoring and interventions

• Behavioural analysis: We may monitor aggregated and individual gameplay data to identify indicators of risky behaviour, such as:
  • Very long or continuous sessions without breaks.
  • Rapid and repeated deposits within short timeframes.
  • Frequent attempts to cancel withdrawals ("reverse withdrawals") where such functionality exists.
  • Regular use of maximum bet sizes inconsistent with previous patterns.
  • Repeated self-imposed limits followed by quick requests to increase or remove them.
• Warning messages and nudges: When risk patterns are detected, we may:
  • Display in-session messages reminding you of your time and money spent.
  • Signpost responsible gaming tools and external help resources.
  • Temporarily restrict certain features (for example, bonus offers) in high-risk cases.
• Proactive contact: Where our monitoring indicates a significant risk of harm, our support team may contact you using your registered email address to:
  • Provide information about responsible gambling and available tools.
  • Recommend setting or lowering limits, or taking a Time-Out or self-exclusion.
  • Request confirmation that you understand the risks and wish to continue gambling within clearly defined boundaries.
• Account restrictions: In cases of serious or persistent risk, and in line with our Terms and Conditions and applicable law, we may:
  • Impose or lower limits on your account.
  • Temporarily suspend access pending review.
  • Apply a self-exclusion on your behalf if we reasonably believe that continued play would cause significant harm, and we will inform you of this decision.

Data protection and fairness: All monitoring and interventions are carried out in accordance with our Privacy Policy, which is available at https://luckyonesbet-ca.com/en-CA/privacy-policy. We strive to balance your right to privacy and autonomy with our duty to promote safer gambling.

Updates

Responsible gambling regulations, industry standards, and internal procedures may change over time. Lucky Ones Casino may update this Responsible Gaming page to reflect:

• Changes in Curaçao regulatory requirements or guidance.
• Evolving best practices recommended by organizations such as the Responsible Gambling Council and other industry bodies.
• New or improved tools and features introduced on luckyonesbet-ca.com.

How you will be informed of changes:

• Website updates: The latest version of this page will always be available at https://luckyonesbet-ca.com/en-CA/responsible-gaming. A notice may appear on the site (for example, a banner or pop-up) summarizing material changes.
• Email notifications: For significant changes that materially affect your rights or obligations, we may send a notice to the email address registered on your account, subject to your communication preferences and applicable law.

Last updated: 06 November 2025 (with provisions intended to remain in effect at least until 31 December 2026, unless further updated).

Contact & Feedback

If you have questions about responsible gaming, wish to apply any of the tools mentioned above, or would like to provide feedback on how we can better protect players, please contact our dedicated team.

• Responsible Gaming / Support Email: [email protected]
• Website: https://luckyonesbet-ca.com

Phone numbers and dedicated contact forms may be added in the future and, if so, will be published on our official website and linked from this page.

Feedback and self-control request form (overview)

You may submit a request for help with self-control measures or send general feedback by contacting us via email with the subject line "Responsible Gaming - Support Request". Please include the following information in your message:

1. Your full name and username on luckyonesbet-ca.com.
2. Whether you are requesting:
   • Information on limits or Time-Out.
   • Self-exclusion (including preferred duration).
   • A review of your recent gambling activity for risk assessment.
   • General feedback or a complaint related to responsible gaming.
3. Any specific concerns you have about your gambling behaviour or wellbeing.

Our team will handle your request confidentially and respond within a reasonable timeframe, normally within 24 - 72 hours, subject to volume and technical availability. For legal complaints or disputes, additional information on dispute resolution, including third-party ADR platforms such as casino.guru and askgamblers.com, is available in our Terms and Conditions at https://luckyonesbet-ca.com/en-CA/terms-and-conditions.