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Lucky Ones Casino Canada
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Contact Lucky Ones Casino

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Main Contact Details

For all general account, technical, payment, and game-related questions about Lucky Ones Casino operated via the official Canadian-facing website https://luckyonesbet-ca.com, you can contact us using the following primary channel:

  • E-mail (primary support): [email protected] - customer support and service-related inquiries.
  • Website: https://luckyonesbet-ca.com - access live chat, account area, and all legal documents.

Please note that Lucky Ones Casino support is provided exclusively in connection with services offered on luckyonesbet-ca.com. We do not provide support for any other domains or unauthorized mirror sites.

Contact Form

You may also reach our support team conveniently using the secure contact form below. This channel is suitable for:

  • Questions about registration, verification (KYC), deposits, and withdrawals.
  • Technical issues with games, website access, or account security.
  • Clarification of our Terms and Conditions, Bonus Terms, Privacy Policy, or Responsible Gaming rules.
  • Feedback, complaints, or suggestions regarding our services to players in Canada (excluding Ontario).

By submitting the form, you consent to us processing your personal data in accordance with our Privacy Policy. We recommend that you do not include payment card numbers, banking passwords, or other highly sensitive information in the message field.

Expected Response Times

  • Standard inquiries: Our objective is to respond within one business day. In peak periods, responses may be slightly delayed, but we will make reasonable efforts to assist you as quickly as possible and, in any case, no later than within a reasonable time frame up to 2026, given operational constraints.
  • Urgent matters (e.g., account security, suspected fraud, self-exclusion): Please use live chat or state the urgency clearly in your email subject line to help us prioritize your request.

Responsible Gambling and Support Resources

If you have concerns about your gambling behaviour or that of someone close to you, you may contact us through the channels above or consult the following resources:

  • Responsible Gaming page - tools, limits, and self-exclusion options available to players of Lucky Ones Casino on luckyonesbet-ca.com.
  • Responsible Gambling Council (RGC) - independent Canadian organization offering information and support.

Players in Canada (excluding Ontario) are encouraged to use these resources alongside our built-in responsible gambling tools if they believe their gambling is no longer under control.

Regulatory and Licensing Information

Lucky Ones Casino, as presented on luckyonesbet-ca.com for Canadian players (excluding Ontario), is wholly owned and operated by Dama N.V., a company incorporated under the laws of Curaçao with registration number 152125. Certain fiat payment processing services (including credit cards and some e-wallets) may be handled by Friolion Limited, a company registered in Cyprus with registration number HE 419102.

  • Primary online gaming license: 8048/JAZ2020-13, issued under Antillephone N.V. in Curaçao, with validity currently extended to 31 December 2026.
  • Additional license reference: OGL/2023/174/0082, issued by the Curaçao Gaming Control Board (GCB) to Dama N.V., with validity extended to 31 December 2026.
  • License verification: You may verify our licensing status via the official validator at https://validator.antillephone.com.

Disputes arising from the use of our services are primarily governed by the laws of Curaçao, in line with our Terms and Conditions. Nothing on this contact page alters the applicable jurisdiction, dispute resolution rules, or player rights as set out in those Terms.

Complaints and Dispute Resolution

  1. Contact us first: If you wish to make a complaint about any aspect of our services, please contact us via [email protected] or through the contact form above. Provide:
    • Your full name and registered account email.
    • Relevant dates, transaction IDs, or game identifiers.
    • A clear description of the issue and the outcome you are seeking.
  2. Internal review: We will conduct a fair and timely investigation of your complaint. You will be notified of the outcome via email, and we may request additional information if necessary to properly assess your case.
  3. External escalation: If you are not satisfied with the final response from our support team, you may consider contacting an independent alternative dispute resolution (ADR) or complaints platform, such as: These services are not part of Dama N.V. or Lucky Ones Casino and operate as independent third parties.

Regional Compliance Note: Services provided to players in Canada (excluding Ontario) are offered on a so-called "grey-market" basis under Curaçao licensing. The Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (https://igamingontario.ca) do not regulate or oversee Lucky Ones Casino, and they cannot be contacted for support or dispute resolution regarding this website.

Data Protection and Privacy Contact

Questions regarding the processing of your personal data, your privacy rights (including access, rectification, deletion, or restriction of processing), and security measures applied by Lucky Ones Casino can be addressed to:

Before submitting such a request, we encourage you to review our Privacy Policy, which explains in detail how and why your personal data is collected, used, stored, and shared when you use luckyonesbet-ca.com up to at least the end of 2026, subject to updates published on that page.

Important Legal Notice

  • Communication with our support team, whether by email, contact form, or live chat, may be recorded or archived for quality assurance, regulatory compliance, and dispute resolution purposes.
  • By contacting us, you confirm that you are the legitimate account holder or are otherwise authorized to act on the account or issue concerned.
  • We are unable to provide legal, tax, or financial advice. You should seek independent professional advice regarding the legality of online gambling in your province or territory in Canada (excluding Ontario) and any tax obligations that may apply to your winnings.

For the latest and legally binding information regarding your relationship with Lucky Ones Casino, please always consult the following documents on luckyonesbet-ca.com:

  • Terms and Conditions
  • Bonus Terms and Conditions
  • Privacy Policy
  • Responsible Gaming

The information on this contact page is intended to assist you in reaching the appropriate department quickly and does not override any contractual terms agreed to when registering an account with Lucky Ones Casino on luckyonesbet-ca.com.